Navigating Logistics Challenges: How YQN Supports Global Chemical Shipping
YQN Operation Team | 2025.01.24 | info@yqn.com
In an increasingly competitive global market, efficient logistics services are essential for businesses aiming to meet delivery commitments and maintain their brand reputation in the global markets. This case study explores how YQN has supported Tianjin Chengyi International Trading Co., Ltd. to navigate logistics challenges effectively, ensuring timely and reliable delivery of chemical goods across diverse markets.
Client Background
Tianjin Chengyi International Trading Co., Ltd. operates within the chemical sector, producing a wide range of products that include industrial chemicals, pharmaceutical raw materials, food additives, feed additives, personal care products, and agricultural chemicals. These products have gained popularity in global markets, with exports reaching over a dozen countries, including the United States, Brazil, the Philippines, Vietnam, Malaysia, Canada, the Netherlands, and Sweden. The company is a significant player in the global chemical industry.
Challenges
Due to its extensive export scale and the wide range of countries involved, the client required more than just basic logistics services. The need arose for collaborative support in business development to ensure the seamless delivery of complex projects.
Our Solutions
1. Providing Logistics Services That Understand Business Needs
With over 20 years of experience, Tianjin Chengyi International Trading Co., Ltd. prioritizes its brand reputation in global markets and strictly adheres to delivery timelines. Given the unpredictable nature of international transportation, effective planning and robust capacity management are essential.
YQN's business team takes the time to thoroughly understand each client's production and sales cycles, as well as the specific qualifications and certifications necessary for exporting various products. They also assess diverse transportation needs, including full container and less-than-container-load shipping, air freight, and additional services such as packing, customs clearance, hazardous materials declarations, and trucking. By developing logistics plans on a quarterly basis, YQN ensures timely shipments while proactively addressing any unforeseen circumstances, allowing subsequent shipments to maintain their schedules and meet delivery commitments.
In 2023, the unexpected Red Sea crisis affected deliveries for clients in Europe and beyond. YQN responded by engaging in discussions with affected clients and utilizing existing contingency plans to offer multiple emergency solutions that supplemented capacity as needed. Furthermore, YQN collaborated closely with clients, sharing insights about the impact of unexpected risks. This proactive approach not only mitigated challenges but also garnered positive feedback, strengthening the partnership and facilitating further enhancements in their collaboration.
2. Earning Client Recognition Through Smooth and Efficient Execution
Given the high volume of orders and the use of various shipping ports, clients rely not only on the eight major ports in China but also on smaller ports like the Taizhou barge port in Jiangsu and the southwestern port in Fangcheng, Guangxi. Each port requires tailored services such as customs clearance, packing, and trucking. Managing this diverse array of ports introduces complexity, making it challenging to maintain efficient operations across more than ten locations in a standardized manner.
The partnership between the client and YQN has led to substantial improvements in communication and collaboration. With just two YQN customer service representatives, clients can seamlessly coordinate services across multiple Chinese ports. This effectiveness is supported by YQN's extensive network of 15 branches throughout China, ensuring that clients receive consistent and standardized service, no matter where their shipments originate. In case of any issues, quick feedback and resolutions are guaranteed.
This streamlined approach enhances the controllability and reliability of the client's frequent shipments, eliminating the need to communicate with multiple freight forwarders at different ports. As a result, clients benefit from significant time savings and improved export efficiency, making the logistics process smoother and more effective.
3. Enhancing Efficiency Through YQN's Digital System
YQN's digital service system revolutionizes the model of international logistics services for clients. In traditional systems, obtaining quotations can be cumbersome and inefficient, often requiring clients to navigate four to five different pricing systems for a single region. With over ten ports in China, this fragmented approach can lead to more than a dozen pricing systems, resulting in slow response times and decreased accuracy.
In contrast, YQN's official website offers clients real-time price inquiries for the eight major ports in China and over ten leading shipping companies, covering key regions such as Latin America, Southeast Asia, Japan, South Korea, the Middle East, and North America. Clients can receive the latest route quotations in just five minutes. For more tailored pricing needs, the sales team is always updated on the latest information, ensuring that the average response time from YQN does not exceed ten minutes.
This streamlined quotation process highlights the efficiency gained from YQN's digital capabilities. Furthermore, once shipments are in transit, YQN's logistics tracking system enables clients to monitor the exact location of their goods, estimate arrival times, and receive timely alerts about potential congestion risks. This proactive approach allows for effective adjustments to transportation planning at the destination port, significantly enhancing overall operational efficiency.
Conclusion
The case study of YQN and Tianjin Chengyi International Trading Co., Ltd. demonstrates the vital role of efficient logistics in global trade. YQN's focus on understanding client needs and its advanced digital service system have greatly improved quotation efficiency and operational reliability.
If you are looking for a reliable logistics services provider, please email us at info@yqn.com.